Frequently Asked Questions
Got Questions?
Find answers to the most common questions about shopping with Tinnity.
Orders
How do I place an order?
Browse our collection, select your preferred product, size, and color, then click "Add to Cart". Once ready, proceed to checkout and complete your payment.
Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Please contact our support team as soon as possible.
How can I track my order?
After your order is shipped, you will receive a tracking number via email which you can use to track your package.
Shipping
How long does shipping take?
Standard shipping usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship internationally. Shipping time may vary depending on the destination country.
Is shipping free?
We offer free shipping on orders above a certain amount during promotional periods.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in original condition.
How do I request a refund?
You can request a refund by contacting our support team with your order number and reason for return.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive the returned item.
Products
Are Tinnity T-shirts good quality?
Yes, our T-shirts are made from premium quality fabric designed for comfort, durability, and style.
How do I choose the right size?
You can refer to our size guide available on each product page to find the best fit.
Do you restock sold out products?
Some popular items are restocked. You can subscribe to our newsletter to receive restock notifications.